How to Get More Online Reviews for Your Workshop in 2023

11 Apr 2023 Helpful Tips


Studies show 93% of Customers use Online Reviews to Determine who to buy from.

To be successful in any industry, building positive online reviews is absolutely essential.

That brings us to the question. How Can You Get More Online Reviews for Your Business in 2023.

Workshop Mate has put together 5 Ways Your Workshop Can Get More Online Reviews in 2023.

Let’s get started!

1. Provide a 5-Star Service

First and foremost the only way that your Workshop is going to get more positive online reviews is by providing a 5-star service and repair experience. If a customer hasn’t enjoyed your service, why would they leave a positive review online?

To increase your chances of receiving more online reviews, your Workshop needs to provide customers with a service experience that is second to none. Ensure your vehicle services are completed on time, provide visual vehicle reports, give the customers car a clean, anything that you can think of that can make the service and repair experience better, do it!

Providing a 5-star service is the fastest, easiest, and only way that your Workshop will receive more online reviews in 2023 and beyond.

2. Automate Customer Reminders

One of the best ways to grow Online Reviews at your Workshop is by automating the process for customers. Many customers won’t even consider leaving a review for a business online even if they had a good experience, the reason being they don’t know how or have never done it before.

Automating the reminders process by sending a customers a reviews link via email or SMS will help them understand and complete the process in under a minute. By sending a customer a reviews link, they can instantly click on the link, type in their comment and press submit.

The benefit of automating a reviews link for customers is it makes the process easy. Customers won’t need to manually search for your business online, sign in and submit a comment. They can simply click the link that you send them, type in their comment and press submit. Fast, easy simple!

3. Follow Up with Customers

Let’s face it most customers won’t leave a review for any business without being asked. To get customers to leave an online review you need to follow up with them.

After you have serviced or repaired a customers vehicle, ask them to leave a review of the experience online. Try to do everything in your power to get them to leave the review prior to leaving, this way you minimise the risk of having them forget.

If you notice one of your recent customers hasn’t left a review, send them an email or a text message or even think of giving them a 5-minute call to see if they can leave a review. Doing a simple follow up can and will lead to more online reviews for your Workshop.

4. Offer an Incentive

Some customers may need a little more motivation to leave a review for a business. One of the best ways to increase customer reviews in 2023 is to offer customers an incentive to leave a review online.

Think about offering a customer a future discount or anything that you can think of that will motivate them to leave a review. The key to this is offering the customer something of value. Yes, you may need to accept a small discount but as the studies show, having more positive online reviews will lead to more customers.

5. Expand Your Business Listings

A mistake that so many businesses make is focusing solely on growing Google Reviews. Yes, Google may be the predominant search engine that most people use but a host of other people use other search engines like Bing, Microsoft Edge, and Yahoo.

To increase your Workshops online review opportunities, it is essential that you have your business listed on all major search engines. This way it gives all customers the ability to leave a review on their preferred search engine.

Final Word,

Having strong Online Reviews is essential for achieving success in any industry. The 5 strategies presented are a few good ways your Workshop can increase customer reviews in 2023.

We hope you enjoyed reading this article. To read more articles like this, please visit the Workshop Mate latest news page here.

About Workshop Mate,

Workshop Mate by Jeal is an Australian, Web-based, Workshop Management Software that simplifies and automates the daily tasks of running a mechanical Workshop. Using innovative technologies, Workshop Mate removes common frustrations experienced at the Workshop – opening your doors for future growth.

Workshop Mate features include Job Management, Stock Management, Quotes, Invoicing, Integrated Accounting, Barcoding, Customer Bookings, Service History, Job Allocation and more – in the one central, easy-to-use application.

Never tried Workshop Mate? Give Workshop Mate a try today for free! Click the button below to start your 14-day free trial.

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