The key to running a successful business is having a strong staff.
As a Workshop owner, or any business owner for that matter, your biggest priority is to ensure your staff are performing as effective and as efficiently as possible.
Workshop Mate has put together 5 Ways Workshops Can Improve Mechanic Performance.
1. Track Performance Metrics
The only way that you are going to be able to improve mechanic performance is by implementing and tracking mechanic performance metrics.
Tracking mechanic performance metrics will give you a base of where your current mechanics are at. By knowing your base, you can implement different strategies to boost mechanic performance and efficiency.
As you have a tangible base of where each individual mechanic started, it is much easier to track performance improvement. Tracking performance metrics is the most important factor in improving staff performance in 2023.
2. Invest in Training and Education
A Mechanic is only as good as their knowledge and how they have been trained. To maximise mechanic performance, your workshop should continue to invest in on-going staff training and education.
The auto repair industry is changing rapidly. The way that mechanics serviced and repaired vehicles in the early 2000s is much different to the way they do it today. The only way that your Workshop will be able to stay ahead is by learning and understanding any new changes in the industry.
By investing in on-going training and education, your staff will have a better understanding of their role and will be more equipped to complete customer jobs faster and to the highest quality!
3. Schedule Regular Catch Ups
Every mechanic operates differently. What works for one mechanic may not work for another To boost mechanic performance, it is important to hold regular catchup meetings to discuss how your mechanics feel, if they have any issues or if you want them to improve anything.
The benefit of holding regular catch ups is you can learn more about your mechanics, see how each individual mechanic feels and it gives you an area to discuss any areas that they may need to improve.
4. Implement KPIs
Often the best way to improve workplace performance is to implement KPIs. This is where point number one becomes so important. To implement KPIS you need to understand your mechanics base performance and implement new targets that exceed their current performance levels.
Once you understand your mechanics current performance, implement some new goals for them to achieve which exceed their current metrics. The benefit of having KPIs is it keeps your mechanics accountable for their responsibilities and gives them a tangible goal to work towards.
5. Build Team Morale
A happy staff member works better than a frustrated staff member! To improve your mechanics performance it is important to build team morale. You don’t want some mechanics not wanting to work with other mechanics, it creates friction, and it will impact overall performance.
To see better mechanic performance, you should look to build your teams relationships and morale in any way that you can. Organise regular catch ups, do a team building event, anything you think will be of value for your mechanics, do it. The better your team’s relationship is with one another, the better they will perform!
Improving mechanic performance is one of the key fundamentals of running a successful Mechanical Workshop. The 5 tips presented are a few proven ways your Workshop can improve mechanic performance in 2023.
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About Workshop Mate,
Workshop Mate by Jeal is an Australian, Web-based, Workshop Management Software that simplifies and automates the daily tasks of running a mechanical Workshop. Using innovative technologies, Workshop Mate removes common frustrations experienced at the Workshop – opening your doors for future growth.
Workshop Mate features include Job Management, Stock Management, Quotes, Invoicing, Integrated Accounting, Barcoding, Customer Bookings, Service History, Job Allocation and more – in the one central, easy-to-use application.
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