The 5 biggest frustrations faced by mechanics and how to solve them

26 May 2021 Helpful Tips

Running an automotive workshop isn’t easy. There’s a thousand things to do in only a short space of time. Frustrations often occur and failing to address them can cost your workshop thousands!

Workshop Mate has put together the 5 biggest frustrations experienced by automotive workshops in 2021 and the simple ways your workshop can solve them.

1. Job Management

A common trap that many workshop’s fall into is taking on more jobs then physically possible. Often mechanics end up working 15-hour days which often leads to exhaustion and ends up impacting your workshop efficiency and accuracy. With the mechanical industry experiencing a spike in demand it’s so important to have a reliable system in place that assists you with managing bookings.

When you take over 20 bookings a day it is really easy to make a mistake, before you know it you will behind on your schedule, and you’ll end up frustrating the customer. Implementing a workshop management system allows workshops to accurately manage all incoming jobs instantly and accurately.

A workshop management system automates the day-to-day running of a workshop, some of the job management features include:

  • Assign jobs to mechanics
  • Clock in and Clock off jobs
  • Update jobs on the go
  • Send automated customer reminders when the job is complete
  • Report on mechanic efficiency

A workshop management system removes the frustration of manually allocating and managing jobs – giving your workshop higher efficiency, profitability, and customer satisfaction.

2. Difficult Customers

We’ve all been there, having a difficult customer attend your workshop who complains about the speed of service. One of the biggest frustrations experienced by many mechanics is reminding customers when the service is complete or running behind schedule. To chase every customer up manually is time consuming and there’s a high chance you won’t get through to the customer right away.

A solution for mechanics is to implement an automated reminders feature. An automated reminders feature allows mechanics to instantly notify customers when their booking is complete or if it requires additional time. You can remind customers instantly by either SMS or email. This reduces your time spent manually chasing up customer and the risk of customer dissatisfaction if a booking goes overboard.

3. Inventory control

There’s nothing worse than having a vehicle that requires a specific part and you discover that the item is out of stock or on back-order. This looks bad on your workshop and more often than not will lead to the customer going elsewhere. Manually recording stock once a month in a booklet or spreadsheet takes so much time and leads to common mistakes that cost your workshop thousands. Statistics show that the average Australian business loses upwards of 3% of revenue on lost or unaccounted for stock.

Managing your inventory through a workshop management system allows you to see exactly what is in stock and what you will need to order for your future jobs at all times. The best benefit of managing your stock through a specific workshop management software is every time you book a job and assign parts to the job the stock will automatically update. This means less time wasted on stock take each month and more time to focus on growing your workshop.

4. Invoice disputes

How often do you have a customer dispute the price? Many workshops experience invoice disputes from customers after the works have been completed. This wastes valuable time you could have used on other vehicles and seriously impacts your cashflow.

One of the areas that many workshop’s miss is having a dedicated website where customers can see the pricing for all the services that the workshop provides. Even if you don’t have an exact price, you can add a rough estimate, this gives your customers a heads up about the pricing and allows them to prepare prior to attending your workshop and getting a shock.

5. Growing the workshop

As we move into the new world post COVID-19 one of the biggest frustrations for workshops is finding ways to grow the business. Recent data shows that 81% of workshop customers base their buying decision on the information available online – proving that your online web presence is essential for your workshop.

One of the best forms of marketing for your workshop is social media. Over 18 million Australians use social media daily! The best part about social media is it is free!

Click here to learn how to implement social media for mechanical workshops.

It is so important to have a workshop website as a central location where leads can find out about your services, the prices, and even book for their next service. Not having a website in the current market is such a liability and you could be losing up to ten times the amount of your current customer base by not having one. Workshops can now get professional websites for as little as $16 a week!

How Workshop Mate can help?

Workshop Mate is a comprehensive, web-based workshop management software that automates the day-to-day running of a mechanical workshop... Saving you thousands of dollars in costs.

From the workshop owner to the casual mechanic, every Workshop Mate feature is easy to use - allowing you to take back control and streamline your day-to-day operations.

If you’ve never used Workshop Mate, now is the best time to have a go. Call us today on 1300 473 744 or click the button below to start your free trial.

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