How Australian Workshops Can Minimise the Impacts of a Staff Shortage

16 Mar 2022 Helpful Tips


The biggest challenge facing all business in 2022 is Staff Shortages. The ABS has found 53% of Australian businesses have faced some sort of staff shortage in 2022. It’s no longer a matter of if, but when your Workshop will experience a staff shortage.

A staff shortage won’t only affect your operations but will also impact your customers, so it is so important that you have a clear plan in place.

The key to surviving a staff shortage is automation. Automation is an application or software that is programmed to complete business objectives with little to no human intervention.

Automation through Workshop Mate

Workshop Mate by Jeal is an Australian Auto Repair Industry Specific Workshop Management Software that automates the daily tasks of running a mechanical Workshop.

Using Workshop Mate will greatly minimise the impacts a staff shortage will have on your business and your customers. Here's how…

Automatic Stock Take

How long do you spend doing Stock Take? Stock take is a necessary but time-consuming task. If your Workshop is still doing stock take manually, you could be in some trouble if you experience an unplanned staff shortage.

Using Workshop Mate, Mechanics can automate the entire stock take process. Parts automatically update in Workshop Mate as you buy and sell. Workshops can quickly check live Parts numbers and export business reports in the click of a button.

Workshop Mate reduces time-spent on the stock take process – giving your Workshop once less thing to worry about during an untimely staff shortage.

Related Article: Tasks You Can Automate Using a Workshop Management Software.

Customer Bookings

Arguably the most time-consuming task at a Mechanical Workshop is Customer Bookings. Customer bookings is a task that your Workshop just can’t do without, with that being said you don’t need to have someone by the phone 24/7.

The best way to eliminate manual customer bookings is by having a Workshop Website. The benefit of having your own Workshop Website is customers can place their bookings online without having to call, email or text you manually. Once a customer confirms their booking you will receive a request with job, details, and date. All you need to do is confirm.

The advantage for your Workshop is you don’t have to keep a mechanic by the phone. A Workshop Website puts your Workshop in a far better position if a staff shortage ever occurs.

Related Article: Why Australian Workshops MUST Have a Website.

Customer Job Completion Confirmations

This one is very similar to the last point. Informing customers that their job is complete is another necessary but time-consuming task. What often happens is you don’t reach the customer on the first attempt. How will your business cope if you are down staff?

Using Workshop Mate, mechanics can automate the customer follow up process. You can SMS or Email your customers a notification letting them know when their job is completed – instantly removing the need to call and chase.

Related Article: How Workshop Mate Helps You Grow Your Auto Repair Store.

Integrated Accounting

You don’t just have to plan for shortages within your business, you also need to plan for shortages external to your business. This applies for your Accountant or Bookkeeper. Will your business be able to cope without your accountant for a period of time?

The best way to minimise the impacts on your accounting is by Integrating your management software with your accounting software. Workshop Mate integrates with leading accounting packages Xero and MYOB.

Workshop Mate’s accounting integration instantly syncs financial information from Workshop Mate to Xero or MYOB without requiring duplicate data entry tasks. This is so beneficial as your accountant will be able to access everything they need to remotely.

Related Article: Why Integrated Accounting Is Essential for Mechanical Workshops.

Final Word,

It is very likely that your Workshop will experience a staff shortage at some point throughout 2022. Automating your daily tasks using Workshop Mate will reduce the impacts a staff shortage will have on your Workshop and your customers.

To read more blogs like this, visit the Workshop Mate news section here.

About Workshop Mate

Workshop Mate by Jeal is an Australian Mechanic Industry specific, Workshop Management Software that automates the day-to-day tasks of running a mechanical workshop.

Get all-in-one quotes, invoices, barcoding, parts inventory, SMS reminders, service history, job allocation and tracking, Xero/MYOB integration, and more to help you run your workshop efficiently.

Start running your business in 10 minutes or less! Fast and Easy Data Import from your current provider. No new installations or software upgrades and 24/7 phone support from an Australian team.

Click the button below to start your 14-day free trial of Workshop Mate.

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